Frequently Asked Questions

Our MOQ varies by product. Most items have an MOQ of 6-12 pieces per style. We offer flexibility for first-time orders to help you test products. Contact us for specific MOQ requirements.

Pricing is available upon request. Simply add items to your quote list and submit a quote request. We'll respond within 24 hours with detailed pricing including volume discounts.

Yes! We offer tiered pricing based on order volume. The more you order, the better the price per unit. Ask about our wholesale tiers when requesting a quote.

Absolutely! We offer sample packages so you can evaluate product quality before placing larger orders. Sample costs are credited toward your first wholesale order.

We accept Interac e-Transfer, credit cards (Visa, Mastercard), wire transfer, and PayPal for business accounts. Net-30 terms available for established customers.

We ship across Canada. Our warehouse is located in Montreal, QC, ensuring fast delivery to Quebec and Ontario. We also ship to the rest of Canada via Canada Post and Purolator.

Quebec & Ontario: 2-3 business days. Rest of Canada: 5-7 business days. Express shipping options available at checkout.

Free shipping on orders over $500 within Quebec. Orders over $1,000 ship free Canada-wide. Otherwise, shipping is calculated based on weight and destination.

Yes! Local pickup is available from our Montreal warehouse. This saves on shipping costs and allows you to inspect products in person. Schedule a pickup time when placing your order.

Currently, we only ship within Canada. We're working on expanding to US customers in the future. Contact us for special international requests.

Our collection includes stainless steel, sterling silver (925), gold-plated brass, natural pearls, semi-precious stones, and hypoallergenic alloys. Material details are listed on each product page.

Yes, all our products comply with Canadian safety standards. We test for lead, nickel, and cadmium. Certification available upon request for retail compliance.

Yes! We provide high-resolution product images for all items. You're welcome to use these for your website, social media, and marketing materials.

We offer custom branding options for larger orders including custom tags, packaging, and in some cases, custom designs. Minimum order quantities apply. Contact us to discuss your needs.

We accept returns within 14 days for defective or damaged items. Products must be in original condition. Please note that wholesale orders are generally final sale—we recommend ordering samples first.

A business license is not required to place orders, but having one allows you to take advantage of our wholesale pricing and Net-30 payment terms. We work with both registered businesses and individual entrepreneurs.

Fill out our wholesale application form on the Contact page. Provide your business details and we'll set up your account within 24-48 hours.

We currently do not offer dropshipping services. We focus on wholesale to ensure our retail partners can maintain their margins and customer relationships.

Yes, all invoices include our GST/HST number. We can also provide documentation for input tax credits. Our GST number is available on every invoice.

Yes! Our loyalty program offers early access to new collections, exclusive discounts, and priority support. Benefits increase with order volume over time.

We provide free access to our Academy (guides & tutorials), Events calendar (craft fairs & trade shows), Tools (calculators & templates), and Community resources. Visit our Resources hub for more.

Our Academy section features guides on pricing, merchandising, marketing, and more. We also publish trend reports and success stories from fellow retailers.

Yes! Our Events section features a comprehensive calendar of craft fairs, trade shows, and networking events across Canada, with a focus on Montreal and Quebec.

Email us at hello@mtljewelry.ca or call (514) 123-4567 during business hours (Mon-Fri, 9am-5pm EST). We typically respond to emails within 24 hours.

Yes! We offer free consultation calls for new customers to discuss your needs, recommend products, and answer questions. Book a call through our Contact page.